NETCB provides world-class support services in the various technologies and solutions we provide to our customers. In most cases we can resolve issues for customers ranging from a matter of minutes to deploying an entire solution remotely without even setting foot on a customer's site.
We accomplish this by using remote management technologies that allow us to be "present" on site. Many of our customers use us as an extension of their existing internal support teams. With our global alliances with certain vendors and other experts, we provide second and third line support as easy as the click of a button. This does not mean we do not offer on-site support. In certain cases it is required to have a consultant on-site.
NETCB is renowned for its technical expertise, as in over 90% of problem cases we cannot resolve, the vendor involved had to refer the issue to development. In other words, we identified a bug.
To make use of our services is pretty easy:
- You can go to https://helpdesk.netcb.com and open a support ticket.
- When you require immediate remote access support, go to http://support.netcb.com
You will notice that on each of our web sites there is a Support or Chat option in the lower right corner of the page. You can immediately start a chat or open a support ticket.
Take note of the following:
- If you have previously submitted support requests via e-mail, you do not need to register again on our helpdesk system. You only need to request a password. Go to https://helpdesk.netcb.com and merely click on the link to request a password.
Do yourself a favour, try us out. You will not be disappointed.