NETCB provides world-class support services in the various technologies and solutions we provide to our customers. In most cases, we can resolve issues for customers ranging from a matter of minutes to deploying an entire solution remotely without even setting foot on a client's site.
We accomplish this by using remote management technologies that allow us to be "present" on-site. Many of our clients use us as an extension of their existing internal support teams. With our global alliances with certain vendors and other experts, we provide second and third-line support as easy as the click of a button. This does not mean we do not offer on-site support. In certain cases, it is required to have a consultant or a team of consultants on-site.
NETCB is renowned for its technical expertise, as in over 90% of problem cases we cannot resolve, the vendor involved had to refer the issue to development. In other words, we identified a bug.
To make use of our services you must follow any of the below points of access to obtain support:
- You can also visit https://helpdesk.netcb.com and open a support ticket.
- When you require remote access support, and you have already opened a support ticket, including receiving a Remote Access Code, go to https://netcb.screenconnect.com/
You will notice that on each of our websites, there is a Support or Chat option in the lower right corner of the page. You can immediately start a chat or open a support ticket.
Take note of the following:
- If you have previously submitted support requests via e-mail, you do not need to register again on our helpdesk system. You only need to request a password. Visit https://helpdesk.netcb.com and merely click on the link to request a password.
NETCB provides technical support for the following vendors and open-source platforms:
|OpenText (formerly Micro Focus, Novell, NetIQ, GWAVA, HPE, and Attachmate) |
Open Workgroup Server, GroupWise, Retain, Identity Management, Change Guardian, Privileged Account Management, Advanced Authentication, Filr, Vibe, Mainframe Access platforms, etc. Advisory services, implementation, deployment, training, and support
SEP sesam, SEP CAPS, backup advisory services, installation, deployment, training, and support
3CX PBX, advisory services, installation, deployment, training, and support
GroupWise Video Conferencing Add-on, HybridRMS, SEC-COM Security Compliance Monitoring, Document Migration Tools, installation, implementation, training, and support
Windows 365, Windows Server, Exchange Server, SharePoint Server, advisory services, installation, training, and support
CheckMK support, installation, and deployment
EC2 platform support, advisory services
Digital Signatures, training, and support
ESXi, vSphere, vRealize, Software Defined Data Centres, advisory services, implementation, and support
Liquit Workspace, support, implementation, and deployment
Script Automation, implementation, configuration, and support
Operating system support
SUSE Enterprise Server, SUSE Manager, advisory services, installation, deployment, training, and support
Anti-Spam SMTP Proxy, installation, training, and support
Operating system support
Community Edition support, implementation, and configuration
|Backup Eagle |
Backup Eagle Backup Compliance Reporting, installation, training, and support.
SecureAnyBox Password Secret Management, implementation, and support
DeskAlerts Communication Platform, installation, deployment, training, and support
MariaDB Enterprise, advisory services, migration services, implementation, training, and support
Alternative for Microsoft Office, advisory services, deployment, training, and support