To service and maintain existing information technology implementations is a key element of NETCB's Support Services. If you need the expertise of a team of software support specialists to be available during those critical moments when your systems just do not want to co-operate, sign a Service Level Agreement with NETCB.
We provide a range of services, from help desk support, online incident management, remote monitoring of your systems, instant remote support and project management for implementation projects.
From time to time you need to upgrade your systems to make sure that preventative maintenance principles are applied. As we serve so many different customers, you can rely on our advice on when it will be the right time to apply these updates - or we can even do that for you.
As part of your service level agreement, it will also be our responsibility to ensure that pro-active maintenance is applied at all times to reduce your risk.
As a Novell Platinum Partner, it is critical that you can rely on a partner that will have the certified capability to support you on the highest level possible.
As a registered Microsoft Partner we have the capability to provide you with Microsoft skills through our Certified Microsoft Engineers.
We also provide Linux specialist skills through our certified Linux Engineers.
Please contact us if you require more information about or Service Level Agreements.
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