NETCB is renowned for its technical expertise, as in over 90% of problem cases we cannot resolve, the vendor involved had to refer the issue to development.  In other words, we identified a bug. NETCB is also a beta-tester for many software vendors where we use, test and validate new software or next versions before the general release to the public.

NETCB provides world-class support services in the various technologies and solutions we provide to our customers.  In most cases, we can resolve issues for customers ranging from a matter of minutes to deploying an entire solution remotely without even setting foot on a client's site.

We accomplish this by using remote management technologies that allow us to be "present" on-site.  Many of our clients use us as an extension of their existing internal support teams.  With our global alliances with certain vendors and other experts, we provide second and third-line support as easy as the click of a button.  This does not mean we do not offer on-site support.  In certain cases, it is required to have a consultant or a team of consultants on-site.

NETCB’s consulting services help organisations plan, design, implement, and support secure and resilient ICT environments by combining deep technical expertise with practical, delivery-focused engagement. These services typically span infrastructure modernisation, identity and access management, backup and disaster recovery, cybersecurity and compliance, and the deployment of critical platforms such as enterprise messaging, secure file sharing, virtualisation, and collaboration systems—often with a strong emphasis on on-premise and hybrid architectures where data sovereignty, performance, and governance are key. NETCB consultants work alongside customer teams to assess current environments, define target architectures, manage migrations and integrations, transfer skills through hands-on enablement, and provide operational guidance to ensure long-term sustainability. The outcome is not only a successfully implemented solution, but also improved internal capability, reduced risk, and an ICT foundation aligned to business continuity, security, and cost-control objectives.

NETCB doesn’t just support these technologies—we use them every day in our own operations. By running the same platforms in-house, our team gains real-world experience with deployment, performance, security, and troubleshooting under production conditions. This ensures customers benefit from proven best practices, practical guidance, and solutions validated by daily use.

To make use of our services you must follow any of the below points of access to obtain support:

• You merely need to send an e-mail to support@netcb.com
• You can also visit https://support.netcb.com and open a support ticket.

NETCB delivers professional support services through structured Service Level Agreements (SLAs) that define response times, escalation paths, service hours, and support scope—ensuring predictable, accountable assistance for business-critical systems. For customers without an SLA in place, we still provide reliable support on a post-billing (time-and-materials) basis, offering access to expert help when needed while allowing organizations flexibility to engage support as requirements arise.